Warranties
Electric underfloor Heating
At Rayotec, we only sell heating mats made by the world’s leading manufacturers of underfloor heating. Our manufacturers test every underfloor heating mat after production as part of the manufacturing process. We are very confident regarding the quality of products. For your peace of mind our heating mats now come with a 30 year warranty against failure due to manufacturing defects.
A warranty is only worthwhile if the company is still around in the years to come. As Rayotec are a family business that has been established for nearly 35 years, you can be confident that we will be here to help you if the need ever arises.
Our 30 year warranty is valid as long as the installation manual is followed and the system is installed and tested by an approved electrician. Failure to do so will void the warranty. The warranty information in the back of the manual must be filled out and returned to us within 30 days. Failure to do so will result in the warranty reverting to the standard 1 year period. The thermostats and hubs are covered by their own manufacturers warranty and are not covered by the 30 year warranty.
This warranty does not cover any floor coverings or cost of labour involved. Please see our terms and conditions for full details.
Even though it is extremely rare, if a mat fails, it is nearly always because it has been damaged during the installation process.
The following points will help you avoid this:
- The underfloor heating mats must always be fitted by a qualified electrician according to current electrical standards.
- Always read the installation manual before starting (even if you have installed electric underfloor heating before). If you have any questions, call and ask to speak to one of our technical advisors.
- Mats must be tested before, during and after installation.
- Never cut the heating cable (the cold power cable can be cut)
- Lay the flooring as soon as you can after installation to protect the mats and avoid people walking over the mats once they have been laid.
- Do not put thermal blockers (rugs, bean bags, chests etc) over the heating mats. Furniture must have an air gap underneath so that the heat can escape.
Water Underfloor Heating
