Free next day delivery information
All orders received before 1pm on a weekday will be sent out on a next working day service (i.e. Mon-Fri) with Parcelforce for no extra
charge.* If it is after 1pm, and you require the goods the next day, then call us on 01932 784848 and we will try our best
to send your goods out.
If we have your mobile phone number, you will be messaged in the morning with a 2 hour delivery window. You're also able to login and track the progress of the delivery driver.
Best Practice: Even though the vast majority of goods are delivered on time, there are unfortunately occasions that Parcelforce get things wrong and delivery will take 2-3 days. It's always best to order the goods a few days in advance. Once the goods arrive, open the boxes and check that everything is as expected. If you are installing it yourself take time to read the installation guide and feel free to call us with any questions.
Missing a part of delivery? If you are missing something, firstly check the delivery label on the parcel you have received to see how many parcels have been sent out. Occasionally the insulation will come separately from the other items. This is due to some bulkier items not fitting on the conveyor belt in local transportation depots and therefore have to be manually handled which splits the delivery . The second missing items typically turn up later on the same day day or day after. Check the progress of your delivery through the Parcelforce link you will have been emailed / messaged to your phone. Otherwise call Parcelforce on 0344 08004466.
*Applies to mainland UK and orders over £100. There may be some delays and extra costs for the Scottish Highlands.
Collections: Collections are possible from our premises in Sunbury-on-Thames (TW16 7FD). Please call us first to place the order then we will get the goods ready for collection.