Terms and Conditions
Rayotec reserves the right to modify the Agreement at any time and at it's own discretion. A User's continued use of this Site constitutes acceptance of the Agreement available at the time of use.
Trademarks
Rayotec is a trademark of Rayotec. Users may not use, copy, reproduce, republish, upload, post, transmit, distribute or modify the Rayotec trademark without Rayotec's prior written permission. The use of the Rayotec trademark on any other web site is prohibited, except when expressly permitted by Rayotec.
Copyright
All content contained on the Site is copyrighted under UK law by Rayotec unless otherwise stated. The User acknowledges and agrees that all content, including but not limited to graphics, 3D, audio, animation, programming text or other material hosted on the site is protected by the Rayotec trademark, copyrights or other proprietary rights and laws. The User understands and agrees that the User may not copy, reproduce, republish, distribute, modify or create derivative works from the content of our Site or otherwise use, transmit, upload, rebroadcast or publish in any form the content from this Site other than expressly authorised by this Agreement or by the consent of Rayotec in writing.
Your information
1. Definition.
"Your information" is defined as any information you provide to us in relation to the Site.
2. Restrictions.
Your Information and other activities on our Site must not: in breach of
copyright, privacy or any other rights; Infringe any third party's
copyright, patent, trade mark, trade secret or other proprietary rights or
rights of publicity or privacy; Be fraudulent; Be in breach of, or cause
us to be in breach of, any applicable laws or regulations; Create
liability for us or cause us to lose the services of our ISPs or other
suppliers; Contain any computer viruses, macro viruses, Trojan horses,
worms or anything else designed to interfere with, interrupt or disrupt
the normal operating procedures of a computer or intercept access without
authority or take any system, data or personal information
3. Licence; to enable Rayotec to use Your Information, you grant us a non-exclusive, world-wide, perpetual, irrevocable, royalty-free, sub licensable licence to use the copyright, trade mark, publicity, and database rights you have in Your Information, in any media now known or not currently known. You also waive any moral rights you may have in Your Information.
4. Access and Interference. You agree that you will not;
Use automated means to access the site for any purpose without our express
written permission; Take any action that imposes an unreasonable or very
large load on our infrastructure; Copy, modify, distribute or display any
content from the Site without the prior expressed written permission of
Rayotec and the appropriate third party as applicable;
Limitation of Liability
The User expressly understands and agrees that Rayotec shall not be liable for any losses or damage resulting from any use of, or inability to use, this site, resulting from any errors or omissions in the content of the site, regardless of the basis upon which liability is claimed, even if Rayotec has been advised of the possibility of such loss or damage.
Disclaimer of warranties
While every effort is made to ensure accuracy, Rayotec makes no warranty that this website will meet your requirements or that it will be uninterrupted, timely, secure or error free; nor does Rayotec make any warranty as to the results that may be obtained from the use of this web site or as to the accuracy or reliability of any information obtained through this website. The User understands and agrees that any content downloaded or otherwise obtained through the use of this site is done at the User's own risk and that the User will be solely responsible for any damage done to the User's computer system or loss of data that results from the download of such content. Unless expressly stated otherwise, Rayotec provides this site content "as is" and without warranties of any kind, either express or implied, to the fullest extent allowable by law. This includes the implied warranties of merchantability, non infringement of intellectual property, and fitness for a particular purpose. In no event shall Rayotec or its suppliers be liable for any damages whatsoever (including, without limitation, damages for loss of profits, business interruption or loss of information) arising out of the use or inability to use the site content, even if Rayotec has been advised of the possibility of such damages.
Indemnity
The User agrees, at the User's expense, to indemnify, defend and hold harmless Rayotec, it's officers, directors, employees, agents, affiliated, distributors and licensees from and against any judgment, losses, deficiencies, damages, liabilities, costs and expenses (including reasonable legal fees and expenses) incurred in connection with any claim, demand, suit, action or proceeding arising our of the User's breach of this agreement or in connection with the User's use of this website or any product or service related thereto.
Notices
Unless otherwise explicitly stated, notices to Rayotec must be sent by email to info@rayotec.com
Terms and Conditions of Sale for Underfloor Heating
1. In these terms and conditions, the following words shall have
the following meanings:
"The Company" shall mean Rayotec Ltd.
"The Goods" shall mean the products, articles, services or things or
components thereof offered for sale by the Company.
"The Customer" shall mean the corporate entity, firm or person
seeking to purchase the Goods from the Company.
2. All orders are placed and
accepted by the Company only under these terms and conditions, which shall be
governed by English Law.
2.1. These terms and conditions
exclude any other terms and conditions inconsistent therewith which the
Customer might seek to impose even though such other terms and conditions may
be submitted in a later document and/or purport to exclude or supersede any
terms and conditions inconsistent with them or may be contained in any offer
acceptance or counter-offer made by the customer.
2.2. No variation of these terms and conditions is permitted unless expressly accepted by an Authorised Signatory of the Company in writing.
2.3. Quotations which comprise an invitation to treat may be withdrawn at any time.
2.4. Any order given in respect of a quotation must state the date and reference of the quotation.
2.5. Any offer to purchase the Goods made orally must be confirmed in writing and must be clearly marked "confirmation of verbal order."
Design and Heat Loss
3. Rayotec do not provide a heat loss calculation service and we are therefore not able to guarantee that the underfloor heating will provide a primary heating source. If you are unsure if the system will be suitable to provide primary heating then it is your responsibility to do the necessary heat loss calculations to ensure suitability for your project.
3.1. It is assumed that the minimum insulation standards of building to be heated is in accordance with the current Part L1A of the Building Regulations or better on new installations. Failure to install the correct amount of installation may result in the underfloor heating not being able to provide a primary heat source. It is the customers responsibility to ensure that the property is adequately insulated
3.2. If we have provided you with a quotation based on floor plans you provided then all measurements and calculations are in accordance with the plans as provided to us at the time of design however, Rayotec cannot be held responsible for the accuracy of any detail as shown. Should the plans change prior to ordering then it is the responsibility of the customer to ensure that the materials provided will still fit in the area.
3.3. In rooms with high heat loss due to factors like poor insulation, large areas of glass, vaulted ceilings or open fireplaces, some form of supplementary heating may be required. If unsure, please check with an independent heating engineer who can run provide a calculation for you.
3.4. In bathrooms and en-suites it is essential that an additional towel rail is installed so as to compliment the underfloor heating system when necessary.
3.5. It is the responsibility of the customer to ensure that the proposed floor covering is suitable for both the floor build up and the underfloor heating. Failure to do so may result in damage to the final flooring which Rayotec will not be held responsible for.
3.6. It is the customers responsibility to ensure the correct insulation is purchased and installed, you must always check that the insulation is suitable for the subfloor you are installing onto and is also compatible with the underfloor heating you are purchasing. It is advisable to account for 20% wastage when calculating the amount of insulation needed for your project.
3.7. It is important to ensure that all elements of the floor build up (insulation type/ fixing method, required depth of self-level compound etc) are taken into account. The thickness of the self-levelling compound over electric underfloor heating products is particularly important when working with vinyl floorings as they are very thin and have a low temperature threshold. It is the responsibility of the customer to ensure that build ups are checked as failure to do so may cause damage to the final flooring which Rayotec will not be held accountable for.
3.8. When doing heat loss calculations it is important to note that the heat output of the underfloor heating will be impacted by the thermal conductivity and thickness of the floor covering. For example, tiles will let more heat through than an engineered wooden floor. The amount of insulation will also have an effect so this must also be taken into consideration.
Pricing
4. The price of any Products will be as quoted on the Website at the time of your order, except in cases of obvious error. Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you an Order Confirmation.
4.1. Prices include VAT (unless otherwise indicated) and state whether standard mainland UK delivery costs are included.
4.2. We are under no obligation to provide a Product to you at an incorrect (lower) price, even after we have sent you an Order Confirmation, if the pricing error could have reasonably been recognised as a mis-pricing.
Payment
5. We accept online payment and payment by telephone with all major credit/debit cards. Please note that orders over a certain limit as indicated during checkout must be shipped to cardholders address.
5.1. The Company reserves the right to change the underfloor heating mat to a similar mat subject to availability. If we are unable to supply you with a Product, for example because that Product is not in stock or no longer available or because we cannot meet your requested delivery date, we reserve the right to supply substitute goods of at least equivalent quality and price. If we are unable to process your order and you have already paid for the Products, we will refund you the full amount including any delivery costs charged as soon as possible.
Delivery
6. Delivery will be deemed to have been effected when the Goods
Leave the premises of the Company or, the case may be, the premises of the suppliers
of the Company in circumstances where the Goods are delivered direct from such
suppliers or, where the Goods are not delivered by the Company, but by an
independent carrier, delivery of the Goods by the Company to the carrier shall
be delivery to the Customer.
6.1. Delivery dates are given in
good faith but are not guaranteed and no liability will be accepted for any
loss whatsoever suffered or caused through late delivery or non delivery and
time of delivery shall not be of an essence. Please ensure
you have your materials before booking in any trades
6.2. The Company reserves the right
to make delivery by installments and tender a separate invoice in respect of
each installment.
6.3. When a customer
collects the goods his vehicle shall be equipped with sufficient skids to
enable loading by fork-lift truck. The Customer shall be solely
responsible for the size; weight and positioning of any load on his vehicle and
shall fully indemnify the Company from any claims or actions arising there
from.
6.4. The Customer is
under duty wherever possible to inspect the Goods on delivery or collection
failing which the carriers note or such other note as appropriate shall be
marked not examined.
6.5. Any damages, shortages or
incorrect items must be reported to us within 48 hours of receiving your
delivery, we will not accept responsibility for any missing or damaged Products
after this time.
Cancellation
7.2. To exercise the right to cancel, you must inform us: Rayotec Limited, Unit 5 Trade city Sunbury, Brooklands Close, Sunbury, TW16 6FD, or info@rayotec.com of your decision to cancel this contract by an unequivocal statement (e.g. a letter sent by post or e-mail), which needs to be sent before the withdrawal period has expired. Please include your contact details and your order number.
7.3. Effects of cancellation: If you cancel this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to cancel this contract. We will carry out such reimbursement using the same means of payment / payment card as you used for the initial transaction, (Refund to the original card used) unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
7.4. Return of goods: If you choose to exercise your right to cancel, you shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. You will have to bear the direct cost of returning the goods. In all cases, if the package has been opened or soiled or in an unsellable condition(i.e. not unrolled or cut in any way), no refund or credit can be given. Please contact us for returns form which is required to process any refunds.
Rayotec installations
8. Risk in the Goods shall pass to the customer when the Goods are delivered or when the Customer is notified they are available for collection.
8.1. Notwithstanding the passing of the risk
the ownership of the Goods sold by the Company to the Customer shall remain
with the Company until the Customer has paid the price for the Goods. For the
purpose of these terms all liquidated sums owed by the Customer to the Company
on any account or grounds whatsoever shall be deemed to form part of the said
price.
8.2. The
Customer is licensed by the Company to use or to agree to sell the Goods
delivered to the Customer subject to the express condition that the entire
proceeds of any sale or insurance proceeds received in respect of the Goods are
held in trust for the Company and are not mixed with other monies or paid into
an overdrawn Bank Account and shall at all times be identifiable as the
Company's money.
8.3. The Customer will hold the Goods as
fiduciary agent and bailee for the company.
8.4. The
Goods shall be dept separate and distinct from all other property of the
Customer and of third parties and in good and substantial repair and be stored
in such a way as to be clearly identifiable as belonging to the Company and the
Customer will not allow any interference with any identification marks or
serial number on the Goods.
8.5. Without prejudice to any other
rights the Company may at any time revoke the power of sale and use contained
in Clause 7.2 by notice to the customer is in default for longer than 7 days in
the payment of any sum whatsoever due to the Company whether in respect of the
Goods or any other goods supplied at any time by it to the Customer or if the
Company has bona fide doubts as to the solvency of the Customer.
8.6. The Customer shall place any of
the Goods in its possession or under its control and unsold at the disposal of
the Company and the Company by its servants or agents shall be entitled to
enter upon any premises of the Customer or any premises under the Customer's
control or to which the Customer has a right of access for the purpose of
inspection, repossession and removal of such Goods at any time.
9. In the event that any latent
defect in the Goods is discovered by the Customer during the period of 12
months from the date of delivery of the Goods, and Customer informs the Company
of the said defect in writing within 72 hours of discovery and the said defect
having been caused by faulty design, manufacture, materials or workmanship but
not by abnormal use misuse or neglect the Company will, at its option, either
repair the Goods at its own expense, replace the Goods or refund the purchase
price of the Goods. Any repair or replacement (under the terms of warranty) we
will not be liable to replace floor finish that has been removed to carry out
this works. The underfloor heating repair specialists have an accuracy of fault
finding to within 50mm.
9.1. The Goods are supplied on the
basis that they conform to the written descriptions contained on the
acknowledgement of order form. NO warranty can be given that Goods
supplied conform to sketch plans or drawings provided by the Company or the
Customer or to illustrations or descriptions in catalogues or trade
literature.
9.2. In the event that the Company
provides estimates of quantities or measurements on the basic of drawings
and/or Bills of Quantities and /or specifications submitted by the Customer,
the Company shall exercise reasonable care in so doing but the Company accepts
no liability for inaccuracies in the estimates or calculations.
9.3. The Customer is deemed to be
fully conversant with the nature and performance of the Goods including any
harmful or hazardous effects resulting from their usage and shall not be
reliant in any way upon the advice, skill or judgement of the Company.
The Company's employees or agents are authorized to make any representations
concerning the Goods whatsoever, other than those confirmed by the Company in
writing.
9.4. Notwithstanding anything to the
contrary contained in these conditions if and to the extent that any person by
whom the Company has been supplied hereunder validly excludes, restricts or
limits his liability to the Company in respect of Goods supplied or of any loss
or damage arising in connection therewith then the liability of the Company to
the Customer in respect of the said Goods shall be correspondingly excluded,
restricted or limited. The Company will, upon request, supply the
Customer with details of any such exclusion, restriction or limitation.
9.5. Save as set out in the foregoing
sub-clauses no other terms, whether conditions warranties or innominate terms,
express or implied, statutory or otherwise shall form part of this contract
(except where the Customer deals as a Consumer within section 12 of the Unfair
Contract Terms Act 1977 when the terms implied by sections 13,14 and 15 of the
Sale of Goods Act 1979 shall be implied into the Contract).
9.6. The Company shall not be
liable for any loss of profit, loss of business, loss of goodwill, loss of
savings, increased costs, claims by third parties, punitive damages, indirect
loss or consequential loss whatsoever and howsoever caused (even if caused by
the Company's negligence or breach of contract and even if the Company was
advised that such loss would probably result)suffered by the Customer or any
third party in relation to this contract (except for or death or personal
injury directly attributable to the negligence of the Company or in the case of
fraudulent misrepresentation) and the Customer shall hold the Company fully and
effectually indemnified against such losses whether arising from breach of a
duty in contract or tort or in any way including losses arising from the
Company's negligence.
9.7. Except for death or personal
injury directly attributable to the negligence of the Company or in the case of
fraudulent misrepresentation in no circumstances whatsoever shall the Company's
liability (in contract, tort or otherwise) to the Customer arising under, out
of or in connection with this contract or the Goods supplied hereunder exceed
the invoice price of the particular Goods concerned.
10. If any provision of these
conditions is held by a competent authority to be invalid or unenforceable in
whole or in part the validity of the other provisions of these conditions and
the remainder of the provision in question shall not be affected thereby.
11. The Company shall not be liable
for any failure to deliver or delay in delivery of the Goods arising from
circumstances outside its control, including but not limited to lock outs,
fire, accidents, defective materials, delays in respect of raw materials or
bought in goods or components.
12. To help the Company to make credit decision about the Customer, to prevent fraud, to check the identity of the Customer and to prevent money laundering, we may search the files of credit reference agencies who may record any credit searches on your file.
Electric Underfloor Heating Warranty
13.1 Rayotec give a standard 1 year Warranty with all electric underfloor heating products. If the warranty form is filled out completely by a qualified electrician and returned within 30 days of the completion of the installation then the heating mats the warranty of the heating mats is extended to 30 years.
Thermostats and ancillary equipment have their own manufacturers warranty and are not covered by the 30 year warranty.
13.2 The Warranty documents in the installation manual must be filled in along with a mat layout diagram (or photos showing the mats installed) and the correct resistance readings being logged, this all needs to be signed off by a qualified electrician and their Part P number must be logged along with any other certifications numbers such as NICEIC. Rayotec will also require the correct certification such as EIC or MEIWC certificates.
13.3 The warranty does not cover any faults caused by misuse/incorrect design/damage caused by others and/or any other subsequent damage that may occur during floor covering installation, (system must be checked before, during and after installation is completed, failure to do this will also result in a void in guarantee). Any damage caused to the heating system after installation of floor coverings will invalidate the guarantee, any repairs carried out will be at your cost. The system should be maintained in accordance with the manufacturers guidelines, any damage caused by overheating due to misuse will result in a void in guarantee - this includes, any fixed appliances, units, fitted furniture, extra floor coverings (including dog beds, bean bags, rugs or mats).
13.4. Should the heating mat fail and require a repair or replacement (under the terms of warranty) we will not be liable to replace floor finish that has been removed to carry out this works. The underfloor heating repair specialists have an accuracy of fault finding to within 50mm.
13.5. Historically all of our Electric underfloor heating mats bought before November 2022 have 16 year manufacturers warranty from the manufacturers providing the correct paperwork has been filled in and returned to us within the correct timeframes.
Water underfloor heating warranty
14. The pipes we provide come with a 25 Year manufacturers warranty. The warranty does not cover any faults caused by misuse/incorrect design/damage caused by others and/or any other subsequent damage that may occur during floor covering installation, (system must be checked before, during and after installation is completed, failure to do this will also result in a void in guarantee). Any damage caused to the heating system after installation of floor coverings will invalidate the guarantee, any repairs carried out will be at your cost. The system should be maintained in accordance with the manufacturers guidelines.
14.1. All other items come with a 2 year manufacturers warranty. The warranty does not cover any faults caused by misuse/incorrect design/damage caused by others and/or any other subsequent damage that may occur during floor covering installation.
Worry Free Guarantee
15. The Rayotec Worry-Free Guarantee is simple – If you damage your underfloor heating cable or mat during the installation process Rayotec will replace it free of charge*
The Worry-Free Guarantee is simple, easy and gives you peace of mind that you are covered if something goes wrong.
* There are some conditions which must be met in order to validate the Guarantee
- You have purchased an underfloor heating mat kit from Rayotec and followed the installation procedures in the installation manual provided. Any failure to follow our installation manual correctly will invalidate our guarantee.
- If you cut or damage the heating mat before you have installed your final floor covering then simply contact Rayotec to arrange a return of the damaged mat within 28 days of purchase. You will be provided with a unique return reference to place in the box along with the heating mat to be returned. Return postage must be paid for by the buyer.
- Rayotec will replace a maximum of 1 mat with another underfloor heating of the same size and wattage free of charge.
- The Worry-Free Guarantee does not cover any other types of damage such as misuse, or improper installation due to incorrect adhesive or subfloor conditions.
- There is a limit of one free replacement heating mat per household or company.
- Damage to the heating mat that occurs after installation, such as lifting a damaged tile once it has set, or subfloor movement causing floor damage, is not covered by the Worry-Free Guarantee
Please note: All guarantees are non-transferable